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RETURNS & REFUNDS


We hope the goods are to your liking!

However, if you change your mind, the return request must be filled in directly online within 14 days from the date of receipt of the order.

The products must be sent back in the exactly same condition you received them: not worn, not washed and returned with all attached tags.


Please note that it is not possible to return or exchange products purchased online, in our stores.

To exercise the right of withdrawal, the Customer shall send FiloBlu a communication to that effect within the terms indicated, to the following email address customercare@naramilano.it or through the following procedure:


OPENING OF RETURN PROCEDURE IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST):

Access to the webpage return form (addresses above) and fill in the form with the order number (do not insert #), your billing surname and your email.

EUROPE: https://www.naramilano.com/eu/guest/order/
GERMANY: https://www.naramilano.de/guest/order/
SWITZERLAND: https://www.naramilano.ch/guest/order/
FRANCE: https://www.naramilano.fr/guest/order/
SPAIN: https://www.naramilano.es/guest/order/
REST OF EUROPE: https://www.naramilano.com/roe/guest/order/
UNITED KINGDOM: https://www.naramilano.com/gb/guest/order/
USA: https://www.naramilano.com/us/guest/order/
REST OF WORLD: https://www.naramilano.com/row/guest/order/

Enter your order details and select 'RETURN'.


HOW TO OPEN A RETURN REQUEST IF YOU HAVE AN ACCOUNT AND HAVE PLACED THE ORDER AS A REGISTERED USER:

Log into your personal area

EUROPE: Login
GERMANY: Login
SWITZERLAND: Login
FRANCE: Login
SPAIN: Login
REST OF EUROPE: Login
UNITED KINGDOM: Login
USA: Login
REST OF WORLD: Login

and go to the section "Order & Returns"

Select the order for which you want to request a return and click on the Return tab.

Complete the form with details of the items to be returned and the reason for return

Please select 'refund'.

Once the return request has been completed, within 1-2 working days, you will receive a confirmation by e-mail with the authorization from our Customer Care with the address of the warehouse which to return the goods.


How do I return my articles?

Print out the return authorisation e-mail and place it inside the parcel, together with the items to be returned. This will enable the logistics department to trace your order more quickly.


In the event of withdrawal, you must re-send the products to Nara Milano within 14 (fourteen) days from the date of withdrawal, to the following address:


Fenicia SPA Centergross

Via dei Lanaiuoli - Blocco 4

40050 Funo di Argelato

Bologna

Italia


You can choose the courier you want to entrust your return shipment to. Please note that the return shipping costs will be borne exclusively by the customer.


To complete the return procedure, the request must be authorized:then, you can choose the courier to return the package.

Paste the return label on the outside of the package, covering the previous label. We remind you that shipping costs are at your charge, our Customer Care does not provide a return label.


In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice for returns sent to


Please download the proforma invoice at the following link: PRO FORMA INVOICE non-EU countries


The pro forma invoice must be correctly filled in and attached to the outside of the box (never put it inside the box).


If you print the proforma invoice from our website, this will help us accelerate the process of customs clearance of your return.


We kindly invite you also to communicate the return tracking number by sending an email to our Customer Care if you return an item from a non-EU country.


REFUND

As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund.

The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order.

Please note that the processing time required to receive your refund depends on the internal procedures of your Credit Institution.

You will be credited the price of the purchased products. Nara Milano does not allow exchanges of goods but will refund the cost of the returned items. For any exchange you will have to proceed with placing a new order.


EXTRA EU

The reimbursement will be completed for the full amount paid, less shipping costs incurred and any customs duties paid on importation.


How to return a wrong or defective item

Nara Milano is committed to offer high quality products and services. Should you, for any reason, have a complaint about an item purchased online (in case of defects and/or non-conformity), please contact our Customer care: customercare@naramilano.it

Please provide all necessary information, including (if possible), the number of the order in question and some photos showing the labels of the received item.

Before sending the item, we kindly ask you to wait for a feedback from our Customer Care, that will deal with your complaint as quickly as possible, providing you with all instructionts to send the item back.

Can we help ?

We are available from Monday to Friday from 08.30-13.00 / 14.30-18.00 For any information contact us.